About Us
Our Story
We are passionate about helping small to mid size fast-casual restaurants and retail locations navigate the rapidly changing digital landscape. We understand, in this era of technology driven customer experiences, digital transformation is not a luxury, but a necessity for businesses in the restaurant industry to thrive and compete.
We bring to the table over two decades of valuable experience in the Retail Technology industry. Our rich history includes holding leadership positions at McDonald’s, responsible for managing complex technology ecosystems, driving employee engagement, and optimizing supplier relationships. This hands-on experience, coupled with an MBA in Management and Operations, makes us experts in digital transformation and technology implementation.
Under Bill’s leadership, we have assembled a team of technology and operations experts who collectively have decades of experience in the fast-casual restaurant industry. Each member of our team brings unique insights and perspectives that allow us to provide comprehensive, end-to-end solutions tailored to the unique needs and challenges of our clients.
Our team is skilled in developing and implementing strategies for Supplier Relationship Management, Workforce Management, Supply Chain Management, Contract Negotiation, and Product Management. We understand the power of technology and how it can revolutionize every aspect of a restaurant’s operations, from procurement and supply chain management to employee training, customer service, and point-of-sale experiences.
We pride ourselves on our ability to bring together technical expertise, deep industry knowledge, and strategic thinking to drive digital transformation initiatives that align with our clients’ business goals. We work closely with our clients to understand their vision and deliver technology solutions that not only enhance operational efficiency but also improve customer satisfaction and drive business growth.
Our mission is to be your trusted partner in digital transformation, providing expert guidance, strategic solutions, and ongoing support to help your restaurant succeed in the digital age.
Our Expertise
With years of experience in the IT industry, we have honed our skills in providing a wide range of IT services. From cloud computing to network management, cybersecurity to data backup and recovery, we have the expertise to handle all your IT needs. Our team stays updated with the latest technologies and industry trends to provide the best solutions to our clients.
Our Approach
At Will IT Services and Consulting, we believe in providing personalized IT solutions to our clients. We understand that every business is unique, and so are its IT needs. That's why we work closely with our clients to understand their requirements and provide tailored solutions that fit their needs and budget. We also offer flexible pricing models to ensure that our services are accessible to small businesses.